Child Care Program Attendance and Schedule System (PASS)

🚀 PASS Has Begun!🚀

On December 1, Virginia launched a new attendance tracking platform — the Child Care Program Attendance and Schedule System (PASS) — in partnership with KinderSystems.

👉 Subsidy Providers:

💡Provider Frequently Asked Questions: Provider FAQ [download PDF, updated Dec 10] / [FAQ en español, proveedores] — Answers to common questions about recording attendance in PASS.

👨‍👩‍👧 Family/Sponsor Frequently Asked Questions: Family/Sponsor FAQ (Download PDF, updated Dec 10] / [FAQ en español, familias] — A guide for parents and authorized sponsors explaining what PASS is and how families will check children in and out starting December 1.

Timeline

• Now: Providers: register, attend training, and prepare (vapass.info)
• November 30, 2025: Last day to record Child Care Subsidy Program (CCSP) attendance in VaECC (using POS devices, the IVR phone line,  or manual attendance).
• December 1, 2025: All attendance for the CCSP will be recorded electronically in Child Care PASS.

Training & Support

• Training Registration: Live and recorded training sessions are available at VAPASS.info
• Weekly Office Hours: Open Q&A sessions will be held every Wednesday (through Wednesday, Dec. 17). These sessions are a space for providers to ask questions and receive additional assistance. (Register here: VAPASS.info/provider-training)
• Help Desk: For technical assistance with PASS, contact KinderSystems Support at supportva@kindersystems.com or 1-888-211-6884 (Hours: Mon-Fri, 6am-7pm).

Need More Information?

• This page will be updated regularly leading up to the statewide transition to Child Care PASS. 
  
• For general questions, contact VDOE at ChildCarePASS@doe.virginia.gov.

Leading Up to the Launch, Providers Should: 

1. Watch for emails and communications – and please respond promptly if information is requested from you. 
2. Ensure program information is current – including name, mailing address, and contact details. Submit updates using this Change Request Form. 
3.  Subscribe to the weekly Readiness Connections e-newsletter for important updates: Sign up here.

Context and Additional Resources

• Virginia’s New Attendance Tracking System – Child Care PASS – One Pager  
• What Partners Need to Know to Support Providers and Families: Child Care PASS Resources for Partners — Overview of the new system and how partners can support providers and families through the transition to PASS.
• Child Care Program Attendance and Schedule System, known as PASS, is intended to modernize attendance tracking for the CCSP. PASS will simplify the way providers and families record attendance, reduce administrative burden, and help ensure timely payments—ultimately supporting better outcomes for families and child care providers. 
• PASS is available only to providers who participate in CCSP. Providers with at least one child enrolled in CCSP may use PASS to track attendance for all children in their care, including those whose care is privately paid. Attendance data will only be transmitted to the state for children participating in CCSP. 
• Watch this brief overview of the new attendance tracking system to learn about how PASS will better serve providers and families across the state.  

Looking for an email or newsletter? 

All communications regarding the new Child Care Program Attendance and Schedule System (PASS) are posted on the CCSP Provider Communications page. This includes announcements, updates, and resources shared with both providers and families.